QUESTION OF THE DAY
Question of the Day-----------I am COO for a growing mid-sized restaurant company. We do not generally, utilize any consultants. With staff reduction at our corporate office we are considering doing so, however, I believe that it is less expensive to keep a person on staff. Your website offers outsourcing but I am not sold that this is a better alternative.----Brian S (company and location hidden here)
Although I would agree that a growing company should bite the bullet and build a team in order to keep momentum going, these are tough economic times.
If you employ a Director of Training at $80,000, that is a pretty large expense. What is the productivity of that person and how many people are in the training department.
Let's just look at the rough costs for us to provide you with everything you need to effectively train your staff. It starts by a visit of an expert consultant with a superior knowledge of operations. spending time studying your concept and identifying your needs:
Initial Consultation: $750
Time Spent Learning Your Operations: $5000
Operations Manual $7000
Training Program $5000
Other Training Tools $2500
Classroom Training (Train the trainer): $5000
Miscellaneous Training Materials: $5000
Changes To All Training Materials: FREE For 12 Months From Introduction
Future Calls For Consultation: FREE for 12 Months
Total Estimated Costs: $30,250
This is a rough example, but imagine the savings. You can then hand off a complete system of training to several trainers with less infrastructure.
Why should I choose to work with Complete Restaurant Solutions?
Complete Restaurant Solutions is a professional company run by experts in the restaurant industry. NO company is as affordable. Our philosophy is that there is not job too large or too small. We work with single unit entrepreneurs and large corporations, building relationships and our reputation as a full service consultancy.
Many companies are run by very talented individuals who have had long tenure at one or two large companies. Although this is great experience in the basics it is often one dimensional.
We have experience in various venues including: full service, QSR, family dining, healthy food, liquor based casual service, cafe' and retail food. Additionally we are experienced in free standing, drive through, mall food court, strip center, airport, lifestyle center and multi-brand locations. Our experience is vast and covers all paradigms and venues and allows us to be a one stop advisory for clients with in-house solutions.
We also are more productive and timely than most consultanting companies. NO JOB IS TOO SMALL OR TOO LARGE! We provide the services that you need without trying to add on services that you don't!
What sets your training program and materials apart from other companies doing the same thing?
Our programs are not 'cookie cutter' programs that could be designed for just any restaurant. We author our programs to be proprietary to your business and design them with colorful graphics and fun exercises. Whether it is a management training program or a position training program, we set you apart from companies who use 'boiler plate', ineffective programs.
What is your expertise in concept design and menu development?
We have experience developing full concepts and have been involved in many start up companies. That has given us invaluable experience developing new products, menu engineering and costing items.
We also have experience with menu design and layout as well as menu board design and layout. We can produce professionally designed menu's in house. We know where to place items on a menu and how consumers buy and react to descriptions so that we can determine where signature items should be placed for maximum exposure as well as postiion items with better food costs for maximum sale.
I am having difficulty making profit and I don't know what to do?
We can come into your business and in just a couple of days, complete a detailed analysis of your operations. It starts with an initial consultation and ends with an action plan and proposal of what Complete Restaurant Solutions can do to get your restaurant on track!
If you have a food cost issue, we can help you retool your recipes and offerings and improve your menu mix. If you are having problems with training and retention, we can provide hands on coaching to improve morale and performance. If you need marketing, we can design a successful strategy that will drive traffic, transactions and sales.
Your NEEDS are OUR expertise!
What if I want to just pick and choose certain servivces? For instance, I just want an inventory system and an abbreviated team training program?
Our specialty is providing just those services that you need. We will help you with single tasks or assist you with complete operational analysis. We are there to serve your needs and there will never be pressure to add services that you do not need. There is no 'sales pitch' from Complete Restaurant Solutions.
We rely on YOU to tell US what you want us to accomplish. Then, we can provide you with services and suggestions to improve your operations. For instance, if you want just a theoretical food cost program, then that is what we will design for you. You have control and we are the consultant!
What is the cost of an initial consultation?
Our initial consultation is done by telephone and that allows both you and Complete Restaurant Solutions to decide if our services are appropriate for your needs. That first consultation is absolutely FREE!
How do you compare to the competition and what sets you apart?
That is a great question. If you search for restaurant / food consultants on the web, you will find quite a few. Most of these individuals have experience limited to one or two companies or particular paradigms in food. For instance, many of the consultants have only fine dining or full service experience and many are experienced chefs. That is great experience, but, very few have the broad scope of experience that Complete Restaurant Solutions offers!
Additionally, we offer many more services than most consulting companies and our experience is from a blend of many cutting edge companies and is FRESH!
We are constantly following the trends and industry innovations to bring a better solution to you. We have worked for some of the leading restaurant corporations and have developed, authored and designed systems for those industry leaders.
Describe the way you work with clients?
We work with clients in many ways but it all begins with a FREE initial consultation where both you and Complete Reataurant Solutions decides if our services are right to meet your needs.
We work several ways:
BY THE HOUR-Our hourly rates are the lowest of any consulting company you will find. Hourly consulting works best for those clients who have varied smaller projects to accomplish and want to call upon us when they are in need.
BY THE PROJECT-By the project pricing is a way to lock in a firm price on a project from the beginning. Like a contractor building your home, overruns of time are never charged to you, the client. We guarantee a firm price up front and can promise you that we will meet or beat any other consultants price on ANY project should we decide to take it on.
RETAINER-Complete Restaurant Solutions can be retained by any client. One price and up to 50 hours of support weekly; a company gets more than their money's worth by retaining us. We are 'on call' for your needs and at the ready to solve any issues that may arise offering results and solutions.
BASE RETAINER PLUS-The base retainer program allows a client to retain us for a very small cost and we remain on call allowing a specified number of hours work for that base price. Then for every additional hour of work performed, we charge the Base Retained client 70% of our current By The Hour rate. No limits on time spent after the base and our usual full service satisfaction.
CREATIVE SERVICES (On Site)-Creative services such as photography of your food, etc. are subject to hourly rates not always consistent with our standard hourly rate. Like our other "on site" services, creative service rates do not include the per diem expenses of the consultant and those will be charged to the client seperately.
Our approach with our clients is professional and NO ONE can beat our prices or the quality of our services. NO JOB is TOO SMALL or TOO LARGE. Because we take on a large number of varied clients, we waste no time in giving you an end product that is timely, appropriate and immediately executionable. Being able to cut to the chase and through efficiency, we give you what you need when you need it.
Do you offer any introductory specials or competitive incentives?
Yes, we will meet or beat any consultants job bid if we choose to accept the contract of agreement with a client.
You provide us with a written bid from another consultant, outlining the scope of work and price and if we decide it is a project that we would like to participate in, we will meet or beat the price of our competitor.
For the rest of 2009, we are offering 10% off on all operations manuals and training programs. Addtionally, we have a flat $750 initial consultation where we spend up to two days meeting with you, discussing and analyzing your business.
After the first project, we offer 10% off of your next project.
Client Referral-We are also offering 20% off any service if you refer us to a client who utilizes our services. For instance, you refer us to someone else for an initial on site consultation, your next service from Complete Restaurant Solutions is 20% off. You could save thousands beyond what you save on our already affordable pricing.
We are very flexible and will work out a payment plan that will work for you.
If you are interested in using us as a retained service or outsourced agency, please contact us for details.
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